Archived from the Transloadit support forum. Originally posted on February 4, 2014; details may be outdated, see our docs for current behavior. Original thread
Hello,
we have received invoice for your services. However the invoice does not contain the description of what is it for. And for our accountancy we would need to have this. Do you think you can provide us with an invoice (also in the future), that contains this?
Thank you
Peter
Hi,
We’re writing you to let you know that at least one message of yours in this thread has been flagged as spam by our support software.
We failed to adequately monitor this, which is why you have not gotten the support that you deserve.
We, the founders of Transloadit are very sorry for this and
besides this apology, would like to offer you assistance with this thread if it is still required.
More information can be found on our blog:
https://transloadit.com/blog/2015/09/support-fail
We realize we’re extremely late with this offer, but please let us know if we can still help you with this ticket.
Kind regards,
Tim & Kevin
Transloadit’s Founders
Hello Kevin,
Yes this issue is still relevant.
Thank you
Peter
Hi Peter,
I’m attaching a screenshot of a random invoice in our system.
As far as I know this lists exactly what you are being billed for?
What else are you missing?
Kind regards,
Kevin
This discussion has been inactive for 30 days and has been marked as resolved automatically.
Feel free to reply to this ticket to re-open it and we will continue the investigation.
Kind regards,
Tim
Co-Founder Transloadit