# H264 MOV - INTERNAL\_COMMAND\_ERROR

**URL:** <https://community.transloadit.com/t/h264-mov-internal-command-error/18297>\
**Category:** Transloadit\
**Tags:** tender-archive\
**Created:** [April 29, 2014, 5:19pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297 "2014-04-29T17:19:00Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![sergey](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/sergey/32/1645_2.png) [@sergey](https://community.transloadit.com/u/sergey)\
**Post date:** [April 29, 2014, 5:19pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/1 "2014-04-29T17:19:00Z")

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> Archived from the Transloadit support forum. Originally posted on April 29, 2014; details may be outdated, see [our docs](https://transloadit.com/docs/) for current behavior. [Original thread](https://web.archive.org/web/20140612021943/http://support.transloadit.com/discussions/problems/14541-h264-mov-internal_command_error)

Hi Guys,  
Could you help me debug this?  
[https://transloadit.com/assemblies/REDACTED](https://transloadit.com/assemblies/REDACTED)

Thank you,  
-Sergey

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**Author:** ![sergey](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/sergey/32/1645_2.png) [@sergey](https://community.transloadit.com/u/sergey)\
**Post date:** [April 29, 2014, 5:20pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/2 "2014-04-29T17:20:00Z")

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Here is another one with potentially related issue:  
[https://transloadit.com/assemblies/REDACTED](https://transloadit.com/assemblies/REDACTED)

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**Author:** ![tim-kos](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@tim-kos](https://community.transloadit.com/u/tim-kos)\
**Post date:** [April 30, 2014, 5:38am UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/3 "2014-04-30T05:38:00Z")

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Hey Sergey,

the problem is that no codec can be found for one of the streams in the file:

```auto
Stream #0:2 -> #0:2 (mov_text -> ?)
Encoder (codec none) not found for output stream #0:2

```

Without having downloaded the file yet - could it be that there are subtitles in the video? If so, we could find a way to get rid of them, but that would mean the encoded video wouldn’t have them. Is this a requirement?

Kind regards,  
Tim

Co-Founder Transloadit  
@tim\_kos

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<div class="post-metadata">

**Author:** ![sergey](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/sergey/32/1645_2.png) [@sergey](https://community.transloadit.com/u/sergey)\
**Post date:** [April 30, 2014, 5:40am UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/4 "2014-04-30T05:40:00Z")

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Yes getting rid of subs would be ok.

-Sergey

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**Author:** ![kvz](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/kvz/32/606_2.png) [@kvz](https://community.transloadit.com/u/kvz)\
**Post date:** [April 30, 2014, 2:34pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/5 "2014-04-30T14:34:00Z")

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Hi Sergey,

I think the parameter `"sn": true` should work to ignore any subtitles. If that still causes problems we can also decide to ignore stream `0:2` completely by being explicit about what input streams we want to `map` into output streams (or not).

But please let me know if `sn` works for you, should be simpler and more robust (the `map` option requires knowledge about how input videos are constructed).

Kind regards,  
Kevin

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<div class="post-metadata">

**Author:** ![sergey](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/sergey/32/1645_2.png) [@sergey](https://community.transloadit.com/u/sergey)\
**Post date:** [May 29, 2014, 11:40pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/6 "2014-05-29T23:40:00Z")

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This was resolved using this:

```auto
      "ffmpeg_stack": "v2.1.0",
      "ffmpeg": {
        "t": "02:00:00",
        "map": [
          "0",
          "-0:d:",
          "-0:s:"
        ]
      }

```

Thanks for help!

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<div class="post-metadata">

**Author:** ![kvz](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/kvz/32/606_2.png) [@kvz](https://community.transloadit.com/u/kvz)\
**Post date:** [June 10, 2014, 2:56pm UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/7 "2014-06-10T14:56:00Z")

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Just for reference, v2.2.3 will do this by default. Ticket can remain closed afaic.

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex032/uploads/transloadit/original/1X/04ee57da0cb7ac8728a9ac5965c288164f4ce280.svg) [@system](https://community.transloadit.com/u/system)\
**Post date:** [October 7, 2026, 10:53am UTC](https://community.transloadit.com/t/h264-mov-internal-command-error/18297/8 "2026-10-07T10:53:06Z")

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