# Can't get import url working **URL:** \ **Category:** Uppy\ **Created:** [July 23, 2020, 10:25pm UTC](https://community.transloadit.com/t/cant-get-import-url-working/15369 "2020-07-23T22:25:48Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![ajkachnic](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.transloadit.com/ajkachnic/32/260_2.png) [@ajkachnic](https://community.transloadit.com/u/ajkachnic)\ **Post date:** [July 28, 2020, 3:14pm UTC](https://community.transloadit.com/t/cant-get-import-url-working/15369/8 "2020-07-28T15:14:08Z")
Hello again. It appears that for some reason, Companion’s websocket is not running. The websocket is utilized for giving progress updates. From what I can tell, within the inner workings of Companion, upon an upload, it generates a token and returns that to the client from the `/url/get` route. From there, the client attempts a connection at `/api/`. This 404 error is caused by that route not existing for some reason. What happens if you attempt this with a different provider? Does the issue persist even with a different provider? From what I can tell, the first part of the token in the route (`711afa45`) should be the same as the debug output (`fda6eba0`). For some reason, there’s a token mismatch. What happens if you attempt the upload again? - Andrew --- _[View the full topic](https://community.transloadit.com/t/cant-get-import-url-working/15369)._